Support & advice
Getting help for a rough sleeper
If you’re concerned about someone sleeping rough, please tell us here
The details you provide will be sent to the local authority, so they can help connect the person to local services and support.
You will receive details of the action the local authority normally takes when they are told someone is sleeping rough. We’ll also contact the council within ten working days to find out what has happened as a result of your alert and provide you with an update, if requested.
Getting help for someone at risk of becoming homeless
If someone is at risk of becoming homeless there are number of courses of action. For advice on preventing homelessness you can contact:
Local authority housing team
Your local authority should be able to provide advice and assistance if you are homeless or at risk of becoming homeless.
To find your local authority housing team, search at www.direct.gov.uk or Google ‘find my local authority’.
You can search Homeless UK for information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness: http://www.homelessuk.org/details.asp?id=LP10
Shelter can provide advice and guidance on issues relating to housing and homelessness: 0808 800 4444, 8am-8pm Monday-Friday, 8am-5pm Saturday-Sunday
Citizens Advice can provide confidential, impartial and independent advice on a range of issues including housing: www.adviceguide.org.uk
The National Domestic Violence Helpline (24 hours)
If someone is fleeing domestic violence please contact: 0808 2000 247
London Reconnection Team
This team can provide advice to European migrants in London who want to return to their home country: 0870 383 3322
For information for European migrants outside of London who want to return home, please see: www.thamesreach.org.uk/what-we-do/routes-home/
Refugee Action can provide advice to other migrants and asylum seekers: 0808 800 0007