Support & advice

If you’re concerned about someone sleeping rough, please tell us here 

The details you provide will be sent to the local authority, so they can help connect the person to local services and support.

You will receive details of the action the local authority normally takes when they are told someone is sleeping rough. We’ll also contact the council within ten working days to find out what has happened as a result of your alert - and provide you with an update, if requested.

Getting help for someone at risk of becoming homeless

If someone is at risk of becoming homeless, there are number of courses of action. For advice on preventing homelessness you can contact:

Local authority housing team

Your local authority should be able to provide advice and assistance if you are homeless or at risk of becoming homeless.

To find your local authority housing team, use the GOV.UK website Google ‘find my local authority’.

Homeless England

You can search Homeless England for information on over 2,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness.


Shelter can provide advice and guidance on issues relating to housing and homelessness:  0808 800 4444, 8am-8pm Monday-Friday, 8am-5pm Saturday-Sunday.

Shelter Cymru

For urgent advice, please call our expert housing advice helpline on 0345 075 5005: Please note the telephone advice service operates between 9.30am – 4pm, Monday to Friday.

Citizens Advice

Citizens Advice can provide confidential, impartial and independent advice on a range of issues including housing.

The National Domestic Violence Helpline (24 hours)

If someone is fleeing domestic violence, please contact: 0808 2000 247

London Reconnection Team

This team can provide advice to European migrants in London who want to return to their home country: Call 0870 383 3322

For information for European migrants outside of London who want to return home, visit the Routes Homes website, run by St Mungo's.

Refugee Action

Refugee Action can provide advice to other migrants and asylum seekers: Call 0808 800 0007

Concerned about someone sleeping rough?

StreetLink - PrecedentAndroid app on Google Play